Returns & Refunds
Overview
At Nexeliu, we want you to be satisfied with your purchase. This policy outlines when returns and refunds are accepted and how the process works.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging
- The return request must be made within 30 days of delivery
- Proof of purchase is required
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include clear photos of the item and packaging so we can assist you promptly.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Items damaged due to misuse or improper handling
- Gift cards or promotional items
Refunds
Once your return is approved and received:
- We will inspect the item
- Approved refunds will be issued to the original payment method
- Refund processing times may vary depending on your payment provider
Shipping fees are non-refundable unless the return is due to an error on our part.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as Nexeliu is not responsible for lost return shipments
Exchanges
We do not offer direct exchanges. If you need another item, please return the original product (if eligible) and place a new order.
Cancellations
Orders can only be cancelled before dispatch. Once an order has shipped, it must follow the return process outlined above.
Contact Us
If you have any questions about returns or refunds, please contact us: