30-Day Money Back Guarantee - Terms and Conditions
At Nexeliu, we want you to feel confident trying our products. That’s why we offer a 30-Day Money-Back Guarantee on eligible purchases, subject to the terms below.
Eligibility
- The guarantee applies to purchases made directly through the Nexeliu website.
- Requests must be submitted within 30 days of delivery, as confirmed by tracking information.
- Only one guarantee claim per customer is permitted.
How to Request a Refund
To start a refund request, please contact our support team at:
Include:
- Your order number
- The email address used at checkout
- A brief explanation of your experience
Our team will review your request and respond within 1–3 business days.
Refund Conditions
- Refunds apply to the purchase price of the product only.
- Shipping fees are non-refundable, unless the item arrived damaged or incorrect.
- Depending on the situation, we may:
- Issue a refund
- Offer a replacement
- Provide store credit
The resolution method is determined at Nexeliu’s discretion.
Product Use
- Products may be opened and used as part of normal evaluation.
- Excessive use, misuse, or damage outside of normal testing may void eligibility.
- Products showing signs of intentional damage or abuse are not eligible.
Exclusions
The 30-Day Money-Back Guarantee does not apply to:
- Bulk or wholesale orders
- Promotional or clearance items (unless stated otherwise)
- Purchases made through third-party retailers
Processing Time
- Approved refunds are issued to the original payment method.
- Processing times vary by payment provider and may take 5–10 business days to appear.
Results Disclaimer
Individual experiences with skincare products vary. Nexeliu products are cosmetic topical products, and results depend on factors such as skin type, sensitivity, and consistency of use.
Fair Use Policy
Nexeliu reserves the right to refuse refund requests that appear to be abusive, repetitive, or fraudulent.
Contact
If you have any questions about our guarantee, please contact:
We’re here to help.